Complaints

COMPLAINTS PROCESS

How to make a complaint

If you are unhappy with our service, we want to hear from you so we can try to resolve the issue.
START HERE

Contact MacNab Financial Services

MacNab Financial Services Limited is committed to providing a professional service to all our customers. If you are unhappy with our service, we want to hear about it so we can try to resolve the issue.

Call us

Write to us

MacNab Financial Services Limited, 2 Vicarage Road, Verwood, Dorset, BH31 6DR
OUR PROCESS

Two ways we can handle your complaint

We have two complaint processes: Simplified and Formal.
Up to 3 business days

Simplified complaints

Response within 8 weeks

Formal complaints

FORMAL COMPLAINTS

Contact The Money Group

If you wish to register a complaint, please either:

Write to: The Money Group, 27 Bridgegate, Rotherham, S60 1SN

Telephone: 01709 242927

INDEPENDENT SUPPORT

The Financial Ombudsman Service

If you are not satisfied with the outcome of TMG Direct Limited Ltd’s investigation, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) within six months of receiving a final response.

Need assistance?

We are committed to providing an accessible complaints process. If you have any difficulties or require assistance, please let us know when you submit your complaint.

General Information

MacNab Financial Services Limited FRN 912485 is an Appointed Representative of TMG Direct Limited,

FRN 786245, which is authorised and regulated by the Financial Conduct Authority.

Registered Office:

2 Vicarage Road, Verwood, Dorset, BH31 6DR.

Registered in England & Wales.

Company Registration Number: 12081343.